Complaints

At Nexusone Solutions, we are committed to providing a high standard of service and customer care. However, we recognise that occasionally things can go wrong. When this happens, we are keen to resolve any issues as quickly, fairly, and effectively as possible.

This document explains how you can raise a complaint and what you can expect from our complaints handling process.

Raising a Complaint with Us

If you are dissatisfied with any aspect of our service, please contact us using one of the methods below:

Email: hello@nexusone.solutions

In writing:
To help us investigate your complaint efficiently, please provide:

• Your name, business name and contact details.
• Your address and any relevant reference or account numbers.
• A clear description of your complaint.
• Details of what outcome you would like.
• Copies of any relevant supporting documentation.

Our Commitment to You

• We will acknowledge your complaint promptly.
• We will conduct a thorough and impartial investigation.
• We will provide a fair and reasoned response based on all available information.
• We aim to resolve complaints as quickly as possible and within a maximum of 8 weeks.